Frequently Asked Questions
Everything you need to know about shopping with Orla Kiely.
What is your return policy for accessories and clothing?
We offer a 28-day return period for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship our iconic prints worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I care for my Orla Kiely laminated fabric bag?
To maintain the quality of your laminated bag, simply wipe clean with a damp cloth. Avoid using harsh chemicals or abrasive materials that could damage the protective coating.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products covered by a warranty?
All Orla Kiely products come with a 12-month warranty against manufacturing defects. This does not cover general wear and tear or accidental damage.