Returns & Exchanges
We want you to be completely satisfied with your Orla Kiely purchase, which is why we offer a 30-day window for returns on all unworn and unwashed items. Simply ensure all original tags are attached and the product is in its original packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original Orla Kiely packaging and include the completed return form inside the box.
Attach Shipping Label
Print the prepaid shipping label provided by our portal and securely tape it to the outside of your parcel, ensuring old labels are covered.
Drop Off and Track
Hand your package to your local authorized courier and keep your tracking receipt until your refund has been processed by our warehouse team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing